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Going from good to great in customer support

A talk by Akshara Sruthi G
Product Marketer, Freshdesk

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About this talk

Akshara is a Product Marketer at Freshworks, she has been focusing on helping businesses see the value in Freshdesk to create exceptional experiences for their customers. She is invested in building Freshdesk’s presence across social channels and engages with people who love customer support.

In this talk we'll be covering:

  • What differentiates good support from exceptional customer support
  • What you need to do to make great support happen
  • Why investing in exceptional customer support is worth it
  • Why culture plays an important role

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